Refund and Revision Policy
Refund and Revision Policy
Effective date: October 12, 2026 | Last updated: October 12, 2026
Summary: Errors we make are corrected free when reported within 14 days. Revisions for new addenda or scope changes may be billed. Cancellations are charged only for work completed, and late delivery within our control is reviewed for a refund or credit.
1. Overview
This Refund and Revision Policy explains how Arizona Cost Estimating handles corrections, revisions, cancellations and refunds for construction estimating, takeoff and related services. It supplements our Terms and Conditions. If a written quote for your project says something different, the quote controls for that project.
2. Free Corrections for Our Errors
If an estimate or takeoff contains an error caused by us, such as a missed quantity within the approved scope, a calculation mistake or an item priced inconsistently with your instructions, we will correct it at no charge when you report it within 14 days of delivery. We aim to deliver corrections within one to two business days.
3. Revisions for Scope or Document Changes
Revisions caused by new addenda, revised drawings, changes to the requested scope, new pricing instructions or a different estimate format are considered additional work. We will tell you before starting whether a revision is included, quoted separately or billed at an agreed rate. Small addenda updates during an active bid are often included; larger changes are quoted.
4. Cancellations
- Before work begins: if you cancel after approving a quote but before we start, any deposit is refunded in full.
- After work begins: you pay for work completed up to the cancellation date, based on the portion of the scope finished. Any deposit beyond that amount is refunded.
- Project cancelled or bid postponed: if your bid is cancelled after we deliver, the fee for delivered work remains payable. We are happy to update the estimate later if the project returns.
5. Late Delivery
If we miss the agreed delivery date for reasons within our control and the late delivery prevents you from using the estimate for its intended purpose, such as a bid deadline, contact us. We will review the situation and may offer a partial or full refund or credit, depending on the circumstances. Delays caused by missing documents, scope changes or late approvals are not considered late delivery.
6. What Is Not Covered
- Differences between our estimate and actual bids, subcontractor quotes or construction costs, since estimates are opinions of probable cost
- Errors caused by incomplete, incorrect or outdated documents provided to us
- Changes in market prices after the estimate date
- Requests reported more than 14 days after delivery, except as required by law
7. How to Request a Correction or Refund
Email ask@arizonacostestimating.com with your project name, the delivery date and a description of the issue, including sheet numbers or line items where possible. You can also call 1 (928) 406 4646. We will acknowledge your request within one business day.
8. Refund Method
Approved refunds are issued to the original payment method or by another method we agree on, typically within ten business days of approval.
9. Contact Us
Arizona Cost Estimating
413 W Osborn Rd, Phoenix, AZ 85013
Email: ask@arizonacostestimating.com
Phone: 1 (928) 406 4646
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Location & Contact
Contact Our Phoenix Office
Office Address
413 W Osborn Rd, Phoenix, AZ 85013
Midtown Phoenix, Maricopa County
Phone
Estimating Desk Hours
Monday to Friday, 8:00 AM to 6:00 PM Arizona Time (MST, no daylight saving)